Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel it right from your account dashboard or write to our customer support team on support@cheekycubs.in.

In such cases, the order will be cancelled and the money will be refunded to you within 3-5 working days after the cancellation request. In some circumstances, it might take upto 7 working days.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@cheekycubs.in.

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Refund will be initiated once we receive the product(s) back and verify its packaging/condition.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 1 – 3 working days after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Cheeky Cubs coupons and reward points, which can be used during future purchases.

Returns, Replacements and Refunds

* We don’t offer returns and exchange for size issues. So kindly check the size chart next to product image before placing the order
* However if the customer insist on an exchange for size issues, the product needs to be sent back to us through courier within a week at their own expense
* Shipping charges will be extra for the exchanged product to be sent back. We donot offer free shipping for product exchange
* If the product received has any defects or damage, it can be returned. The shipping charges for the same will be refunded upon providing the receipt for the same.
* If there is any issue, kindly get in touch with us through WhatsApp on 9894866953. We will provide you with the address for return.
* In case of return of damaged products , the product needs to be sent back within 5 working days. Returns will not be accepted beyond that.
* Once we receive the return product, a refund will be initiated.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

Step 1: Contact our Customer Support team via email (support@cheekycubs.in) within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to replace/refund your order.

Step 3: We will initiate the refund or replacement accordingly.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount.

Contact Information:

Customer Service Desk

E-mail id: support@cheekycubs.in

Mobile: +91 98652 95666

Contact Days: Monday to Saturday (10:00 a.m. to 5:00 p.m.)